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Error While Updating Enterprise-packaged Adobe Creative Suite

May 30, 2013

If you’re trying to install updates or upgrades to Adobe Creative Suite, you may run across a refusal of the updater to run. The error will resemble:

Update failed, updates have been suppressed by the Administrator

Funny thing is, you actually are the likely cause of this error. Remember back when you were packaging Creative Suite using Adobe Application Manager Enterprise Edition (AAMEE)? Near the end of the series of dialog boxes you went through, you clicked “Prevent Updates”.

And there we are. Adobe remembered this and is continuing to suppress updates. It doesn’t care if you’re the admin; updates are suppressed!

The fix is easy even if the path to it is long. What you need to do is edit or delete this file:

/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

Removing it is draconian but quick & easy. All you need gone / changed is the line within it that reads:

 <Suppressed>"1"</Suppressed>.

Make the “1” a “0” or just delete that line.

This is all documented by Adobe here, but Googling or Binging the subject is often fruitless. So I’m reposting here to make it easier for all to find.

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