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Debugging Jamf Pro (née Casper Suite) Self Service app

November 18, 2016

If your Self Service app is misbehaving, you might be told by your Jamf rep. that there is no debug mode for the app. However, there is. Do this:

sudo defaults write ~/Library/Preferences/com.jamfsoftware.selfservice debug_mode -boolean YES

Quit and restart Self Service.

Then look for the log in ~/Library/Logs/JAMF/. It will be named “JAMFApplications.log”.

To make use of the info in the log, cut & paste the URL from the log into Safari. See if you get different results. We did. Safari has a different timeout than the Self Service app, so our slow-loading Self Service page did finally load in Safari. This told us our problem was a slow JSS, not a non-functioning Self Service app or non-functioning LDAP server.

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